Terms & Conditions

Terms & Conditions

1. Acceptance of the Terms

By accessing and using our platform, you agree to be bound by these Terms & Conditions (the "Agreement"). You must read and understand each provision carefully before proceeding.

2. Eligibility Requirements

To use our services, you must:

Be at least 18 years old
Have a valid email address and password
Provide accurate personal details as required during registration

We may modify or revoke your access if we suspect any of these requirements are not met.

3. Minimum Age Requirement

You must be at least 18 years old to use our services, except in provinces where the minimum age is higher (currently British Columbia and Quebec require a minimum age of 19). We will verify your age through government-issued identification upon request.

4. Geographic Restrictions

We only offer our services in jurisdictions where online gaming or social casino applications are permitted by law. Please note that certain countries, states, or provinces may be subject to restrictions due to local laws and regulations. You acknowledge you have checked whether we operate within your jurisdiction before accessing the platform.

5. Account Registration Rules

To create an account:

Visit our website or mobile app
Fill out the registration form accurately with all required personal information (name, email address, date of birth)
Read and agree to these Terms & Conditions
Verify your email address by clicking on the link sent in your confirmation email

You must not share or transfer your account credentials with any third party.

6. One-Account-Per-User Policy

Each individual is only allowed one active account. Attempting to register multiple accounts under different names, email addresses, or IP addresses will result in suspension or permanent closure of all associated accounts.

7. Identity Verification and KYC (Know Your Customer)

To ensure compliance with applicable laws, we reserve the right to request government-issued identification for verification purposes at any time during your use of our services. Providing accurate information is a condition of using our platform.

8. Account Accuracy Obligations

You agree to maintain true, complete, and up-to-date personal details as required by these Terms & Conditions and relevant laws. Failure to do so may result in the suspension or permanent closure of your account.

9. Account Security Responsibilities

Login Credentials: You are solely responsible for maintaining the confidentiality and security of your login credentials.
Password Protection: Choose a strong password, update it frequently (at least every 60 days), and ensure you store it securely. Sharing passwords with others will result in immediate account closure.

10. Restricted Behaviour & Prohibited Activities

We prohibit:

Creating multiple accounts under different names
Using stolen or unauthorized access to our platform
Manipulating the system for unfair gain (e.g., exploiting bugs, using fake bets)
Distributing viruses, spyware, Trojan horses, worms, etc.
Engaging in spamming, harassment, or hate speech

11. Multi-Accounting & Fraud Prevention

We monitor accounts for suspicious activity and may suspend or close any account suspected of multi-accounting, money laundering, or other forms of financial misconduct.

12. Bonus and Promotion Rules

Bonus Terms: Each bonus has its specific terms which are communicated upon award and must be complied with to avoid forfeit.
Wager Requirements: You understand that some bonuses require you to play through them before withdrawing any funds from your account.
Expiration Dates: Bonuses have a time limit for redemption; failure to claim within the allotted timeframe means it's lost.

13. Wagering and Gameplay Conditions

You must wager with virtual currency only and are not entitled to receive real cash prizes or winnings under these Terms & Conditions.

14. Bonus Abuse Prevention

We reserve the right to review player history, account behavior, or bonus usage patterns at any time for signs of abuse and may revoke access if we suspect such activity.

15. Deposits & Withdrawals (If Supported by Source Material)

Please note that this section is only applicable where supported by your specific service offering:

Deposit Methods: We accept virtual currency purchases only.
Withdrawal Policy: Since no real-money winnings can be awarded, there's no withdrawal policy beyond the terms for managing balances.

16. Verification Before Withdrawals (If Supported)

In cases where a withdrawal is possible under other arrangements not specified in our Terms & Conditions:

We reserve the right to request further information about you.
You must comply with all verification procedures we set forth, including but not limited to, age and identity checks.

17. Processing and Review Procedures

For any issues related to your account or gameplay experience, please contact us through email for assistance. All inquiries will be responded to in a timely manner according to our internal review processes.

18. Responsible Gambling Expectations

We encourage all users to gamble responsibly:

You should only spend what you can afford.
Consider self-exclusion options if necessary.

The following organizations offer help:

ConnexOntario
The British Columbia Problem Gambling Support Services

19. Self-Exclusion & Account Restrictions

We can impose account restrictions or self-exclude you for extended periods if we detect signs of problem gaming behavior.

20. Game Fairness and RNG Systems

All games are governed by Random Number Generators which ensure fairness. If technical interruptions affect game outcomes, any winnings shall be voided according to our review processes.

21. Suspension or Closure of Accounts

We may suspend or close your account for reasons including but not limited to:

Suspected abuse of the system
Failure to comply with these Terms & Conditions
Non-payment for services

22. Intellectual Property and Platform Ownership

The platform, its content, software, hardware, inventions, trademarks, service marks, patents, copyrights, trade secrets and other intellectual property rights are owned exclusively by us or our suppliers.

23. Limitation of Liability

To the fullest extent permitted under applicable law:

We disclaim all warranties (express or implied) regarding use of this platform.
Our liability is capped at reasonable compensatory damages only in relation to direct loss, and not for indirect losses such as lost profits, consequential costs etc.

24. Modification of Terms

We reserve the right to modify these Terms & Conditions from time to time without prior notice. Please check back frequently if you want an up-to-date view on our conditions of service.

25. Contact or Support Guidance

By accessing and using our platform, you agree to these Terms & Conditions.